Frequently Asked Questions

You can order directly through our online store by browsing a category or searching for your product, adding items to your cart, and completing checkout. For large or custom orders, contact us and we'll assist you personally.

Yes! You're welcome to pick up your order at our location:

66 Commerce Drive, Ste C, Perris, CA 92571

Please call or email ahead to confirm your order is ready before coming in.

Delivery typically takes 3–5 business days within California and neighboring areas. Delivery times may vary depending on your location. You'll receive a confirmation by email once your order is on its way.

Our primary service area is California, but we may be able to accommodate orders in other states. Please contact us to discuss your specific needs and we'll do our best to help.

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received tracking information within 2 business days of placing your order, please reach out to us.

There is no minimum order for retail purchases. For wholesale or facility accounts, minimum order quantities may apply — contact us for details.

We carry a wide range of medical and healthcare supplies across 6 categories:

• Incontinence & Skin Care — briefs, underpads, wipes, skin protection
• DME – Mobility & Patient Care — wheelchairs, walkers, hospital beds, lifts
• Gloves & PPE — disposable gloves, masks, gowns, shields
• Nutrition & Feeding — enteral nutrition, feeding supplies
• Wound Care — dressings, gauze, wound cleansers
• Janitorial Supplies & Other Products — cleaning and facility products

We carry trusted brands including Abena, TENA, Seni, MoliCare, Prevail, Medline, Dynarex, Kendall, Cardinal Health, and many more. If you're looking for a specific brand not listed on our site, please ask us — we may be able to source it.

Yes. We source products from reputable manufacturers and distributors. Medical devices and supplies we carry meet applicable FDA standards. Product specifications are listed on each product page. If you need compliance documentation for a specific item, contact us.

Absolutely. We offer product sourcing assistance. If you need an item that isn't currently in our catalog, reach out to us with the product name, brand, or SKU and we'll do our best to find it for you.

Choosing the right product depends on the level of absorbency needed, sizing, and the user's mobility. We carry light, moderate, and heavy absorbency options. If you're unsure, call or email us — our team can help you select the right fit for your situation.

Yes! We offer bulk and wholesale pricing for healthcare facilities, pharmacies, home care agencies, and other organizations. Contact us to set up a facility account and receive a custom quote based on your volume and product needs.

Yes. Fill out our contact form or call us at 657-233-8500 with your facility name, the products you need, and estimated monthly usage. We'll prepare a personalized quote within 1–2 business days.

Yes. For facilities and caregivers who need supplies on a regular basis, we offer recurring supply agreements. This ensures you have consistent stock without having to place orders each time. Get in touch to learn more.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. For facility accounts, we may offer invoice-based payment — contact us for details.

We accept returns on unopened, unused products in original packaging within 30 days of purchase. Due to health and safety regulations, opened medical supplies and personal care items cannot be returned. For full details, see our Refund Policy.

We sincerely apologize if that happened. Please contact us within 7 days of receiving your order with your order number and a photo of the item. We'll arrange a replacement or full refund as quickly as possible.

To start a return, email or call us with your order number and reason for the return. Our team will guide you through the process and provide a return shipping label if applicable.

No account is required — you can checkout as a guest. However, creating an account lets you track orders, view your order history, and speed up future checkouts.

You can reach us through any of the following:

• Phone (Main): 657-233-8500
• Cell / Mobile: 657-377-0030
• Email: genesiscarexpress@gmail.com
• Online: Contact Form
• Address: 66 Commerce Drive, Ste C, Perris, CA 92571

Our team responds within 1 business day.

We're open:

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Orders placed outside business hours will be processed the next business day.

We serve a wide range of customers across California, including:

• Skilled nursing facilities & nursing homes
• Home care agencies & private caregivers
• Assisted living & memory care facilities
• Pharmacies & medical distributors
• Hospice organizations
• Individual patients and family caregivers